Refund policy

Returns and refunds

We want you to love what you buy from 5th Ave Studios. If you don't, here is how returns work.

Your 14-day right to cancel
You can cancel your order for any reason within 14 days of the day you receive it. You don't need to give a reason. To cancel, email us at Sales@5thave.studio with your order number. You then have a further 14 days to send the items back.

Items must be returned unworn and unwashed, with their original tags. You can try items on as you would in a shop. If an item comes back damaged or shows signs of wear beyond that, we may not be able to process a refund.

Your refund
Once we receive your return, we will refund the price of the items and the standard delivery charge you paid, within 14 days, to your original payment method. If you chose a more expensive delivery option than our standard one, we refund the standard rate only.

Return postage
Unless an item is faulty or we sent you the wrong item, you pay the cost of sending it back. We recommend a tracked service, because we can't refund items that don't reach us.

Faulty or incorrect items
If something arrives faulty, damaged or not as described, email us with your order number and a photo within 30 days of delivery. We will cover return postage and offer a full refund or a replacement. This does not affect your legal rights under the Consumer Rights Act 2015.

Our charity donations and tree planting
Our donations to charity and our tree planting are funded by us. They never reduce your refund.

Questions
Email Sales@5thave.studio and we will get back to you.